Tenancy deposit protection is one of the most important things to our tenants, it gives them reassurance and peace of mind that their deposit money is in safe hands.
We prefer to use the mydeposits insurance protection option. With this, we stay in control and can manage the return of the money to tenants when they move out in
an efficient and timely manner. We believe that this has added value to the service we provide.
We have comprehensive procedures in place to pre-empt disputes being raised, meaning we can resolve any issues before they are escalated.
We have a dedicated team who look after our landlords and tenants during the moving out stage. We find this not only provides excellent customer service but also
assists in reducing the number of deposit disputes. All our tenants receive a comprehensive inventory with photos at the start of the tenancy. At the end of a
tenancy, we provide a moving out guide that explains what’s expected when they leave, and how to ensure they get their deposit back.
We commit to providing outstanding levels of customer service to all our clients.
From our experience, using mydeposits has assisted in this because of its ease of use, professional staff and simple and speedy online processes.
We have a diverse range of tenants throughout our portfolio of 400 properties from working sharers to families, students to social tenants.